Delete your PIING account

You can delete your PIING account and its data at any time. You do not need to keep the app installed. PIING is made by Hectic Software Limited.

In the app (iPhone, iPad, Android)

1. Open PIING and sign in.
2. Go to Settings.
3. Tap Delete Account, type DELETE, and confirm. If your account has a password, you enter it. If you use Sign in with Apple, you confirm with Apple.

In a web browser

1. Go to www.piingapp.co.uk/auth/login on any phone or computer and sign in with the same account (Google or email). You do not need the app.
2. Open Settings.
3. Choose Delete Account, type DELETE, and confirm (with your password, if your account has one).

Being signed in is the check that the account is yours. You are signed out straight after.

By email

If you cannot sign in, email support@piingapp.co.uk from the email address on your account and ask us to delete it. To make sure it is really you, we reply to the address on the account and delete it only after you confirm from that address. If you no longer have that email, tell us and we will ask for other details that only the account holder would know. We never ask for your password.

What is deleted, and when

• Your account is scheduled for deletion straight away and permanently removed after 30 days. Signing back in within those 30 days cancels the deletion.
• After that, your profile, any message copies still waiting for delivery, contact matches, devices and sign-in tokens are removed from our servers. Delivered messages are already off our servers: we delete our copy about an hour after delivery.
• We keep only what the law requires for longer, for example a purchase record.
• Messages on your own phones stay there until you delete the app or the chats.
• An iCloud chat backup stays in your own iCloud until you delete it there. We do not hold a copy.

More detail is in the Privacy Policy, section 6.