Support & Help

Download PIING from the App Store, open it and tap Sign Up. Create your account with a username, your email address, and a password — phone OTP is optional where available.

On the login screen, tap "Forgot password?" and enter your registered email address. We'll email you a link to reset your password. If you no longer have access to that email, contact our support team at support@piingapp.co.uk with proof of account ownership and we'll assist you.

One-to-one text messages in the PIING app are end-to-end encrypted, so only you and the other person can read them; you can compare a safety code to verify. Photos, videos, voice messages, group chats, Stories and web chat are encrypted in transit (HTTPS/TLS). Your password is stored only as a strong one-way hash. See Security for details.

PIING is built with privacy first. We collect minimal account data (such as email or phone when you choose those sign-in methods, username, and profile name) plus the messages and media you send so we can deliver them. We do not build advertising profiles. Friends Map location sharing is optional and off by default; contact discovery uses on-device hashes when you opt in — we do not upload your raw address book. Read our full Privacy Policy for details.

Yes. PIING messaging is free — chats, contacts, groups, Stories, Ghost Mode, Mini Apps, and Friends Map ship without a paywall. There is no Premium section or subscription checkout in the app today; if that changes we will update this page and in-app billing honestly.

Yes. Use the same account on your iPhone and iPad, and in any web browser via web chat. Your conversations sync across them, protected in transit.

Open the conversation, tap the user's name or profile, and select "Report User" or "Block User." You can also forward the message to our support team at support@piingapp.co.uk with details about the abuse. We take reports seriously and will investigate.

Go to Settings > Delete Account and follow the confirmation steps. Your account is scheduled for deletion and permanently removed after 30 days; signing back in within that window cancels it. Once permanent, your account information, messages and tokens are removed from our servers.